Mon - Thurs: 7:30AM - 7:00PM
Fri: 7:30AM - 6:00PM
Sat: 8:30AM - 2:00PM
Sun: CLOSED

Policies


Our appointments typically start close to your scheduled time, however emergencies do come in from time to time that require immediate care.  If this happens our staff will do their best to keep you informed and give you an estimated wait time.

New Patient Visits:

Please bring any previous medical history with you to your exam.  If you prefer, you can have your previous vet email them to our staff or fax them to us at 301-963-0277.  You may also fill out our new patient form. Bring a fresh fecal sample to your appointment if possible as this should be tested annually. Expect to spend about an hour here during your first visit. This allows our staff time to process your paperwork, get a brief history and the doctor to spend ample time discussing any concerns and examine your pet.

All Patients:

Please bring a fresh fecal sample to your pets annual exam OR if your pet is having gastrointestinal upset.  Let our staff know of any name, address, phone number or email changes to your account as soon as possible so we can get our system corrected.

Surgical Procedures:

We perform surgical procedures every week Monday through Friday.  Unless told otherwise by a doctor or management please arrive between 7:30am-8am for surgical drop off.  We try to get you in and out quickly during check in but please plan for 10 minutes to give our staff time to get your pet checked in and to ask a few pre-surgical questions.  If your pet is coming in for a lumpectomy please discuss and point out each spot to be removed with the staff prior to your pet going back to the treatment area.

Do not offer any food after 9pm the night before the surgical procedure.  Water should be available at all times.

Grooming Appointments:

Monday through Friday please drop off your dog to be groomed between 7:30am-9:30am.  On Saturdays please drop off between 8:30am-9:30am as we do not open until 8:30am!  Upon arrival Monica will begin with a rough cut for all grooming dogs.  She will give you an estimated finishing time but please note that some dogs may be here for most of the day.  You may pay an extra fee for a straight through service if you would like your pet in and out within two hours.  Straight through appointments are not available on Saturdays since we are only here until 2pm. Dogs are walked and offered water, however many do not accept water here so do not be alarmed if they seem very thirsty when they first arrive home!  Please allow for extra time during drop off to get checked in and your pet taken to grooming by a staff member.  If your pet is here for grooming and veterinary services there are multiple forms to fill out and it can take additional time.

Boarding drop offs:

We board a small number of animals here which gives us the opportunity for individualized care and attention.  Please allow for ample time to drop off, we will ask a series of questions and make sure we have every detail needed for your pets stay.  When dropping off for boarding you are welcome to bring your own food at no extra charge!  Please make sure there is enough food to get them through plus a little extra just in case.  If you would rather, we can feed our in hospital food which is a bland diet and gentle on the stomach.  In some cases gastrointestinal upset can occur with food changes.

If your pet is on medications there is an additional daily medication fee.  Please bring medications in their labeled bottles (no pill sorters please.)  Go through medication directions with our receptionists so that we can get the dosing just right.  In some cases what you are giving may be different than what is indicated on the bottle, if this is the case please note this to our staff.

If you pick up before 11am (except for go home grooming) on the day your pet is to go home you will not be charged a boarding fee for that day.

At drop off you will be asked if you would like a go home groom done with our groomer, Monica.  If you would like your pet groomed you will be charged for grooming instead of a boarding charge for that day.

Payment Policies:

We are grateful for the years our clients have entrusted us to care for their pets.

Our payment policies have not changed much over the years.  We wanted to make new and old clients aware of our policies.  Payment is due at time of services rendered.  We accept cash, personal check, visa, mastercard and care credit with a 6 month interest free payoff promo.

Care Credit is a great option to cover a variety of treatments. It is a personal line of credit that can be used in veterinary facilities and even many human doctors offices.  You can apply online, by calling Care Credit, or discussing further with our manager, Jennifer Bila who can assist you with applying.  Once approved the line of credit can be used immediately.

If you have financial concerns please discuss with the doctor or management prior to your appointment.