COVID-19 Protocols

CURBSIDE SERVICE: When you arrive at your scheduled appointment time please call us at 301-963-0275 let us know you are here. We will ask for the best phone number to reach you at during the appointment and what kind of car you are in. When a technician is available, they will call the phone number you gave to get a history. Someone will also come out to get your pet from you. When a technician comes out please get your pet out of your car for us and leashed or in carriers. For dogs on leashes: Keep your pet leashed as our staff leashes them with one of our blue leashes. After your pet is secure on our leash please unclip your leash. For pets in carriers: Our staff will wipe down the handle with a clorox wipe prior to bringing them in. Please keep a distance of 6 feet as much as possible from our staff. (it's nothing personal, we just want to be able to stay healthy & open for our patients!) Please stay in our parking lot unless told otherwise by the doctor. The doctor will examine your pet then call you again to go over the appointment. After speaking with the doctor our technicians will get you charged out over the phone then bring your pet back to your car! All invoices and report cards will be emailed.

If you need to pick up food or medications, please call ahead of time to let us know you are coming and what you are picking up. We will get you charged out over the phone at that time.

Once you are here call us again and we will place the meds to be picked up in a box outside for you to retrieve.

In order to provide the best possible service, we have created several forms that you may find helpful before your appointment with us.